Standard Services
| Project | Fee | Service Content |
|---|---|---|
| Product License | Per-set License | Provide product authorization file Includes First Year Basic Service |
| Customization Services | Charged based on workload | Hardware Adaptation Software Adaptation Performance Optimization Other Customization |
| Security Services | Charged based on subscription duration | CVE Vulnerability Scanning CVE Security Patches |
| After-sales Support | Basic Service Charged per set/year |
Provide phone consultation and email support during working hours Support Staff: Junior/Mid-level Engineer Support Hours: 5×8 |
| Premium service charged annually | Provide 24/7 phone consultation and email support Support Staff: Senior Engineer/Technical Expert On-site support: 3 times per year, maximum 5 working days total (user pays travel expenses for areas outside Beijing) Support Hours: 7x24 |
Custom Services
| Service Content | Remarks | |
|---|---|---|
| Supported Hardware | Click to View |
1. Already supported hardware, ready to use without adaptation
2. Support secondary development and custom OS
|
| Technical Support | Provide detailed documentation support |
1. User Manual: detailed installation steps, usage instructions and secondary development guidance
2. Code Examples: sample code for OS functions and secondary development
3. FAQ: common issues customers may encounter during usage
|
| Authorization Mode | Charged per set
Service Mode: Documentation Support |
One-time authorization, permanent use |
| Value-added Services | Charged annually Service Mode: Online & Phone Support |
Guide customers in initial system deployment and usage 2. Assist customers in resolving technical issues during development 3. Provide performance optimization suggestions for specific customer scenarios 4. Provide priority technical support channel to ensure timely response to customer issues |
Basic Service Support
Remote Technical Support Services
Provide 400 hotline, email and other methods for remote support services including usage guidance, Q&A, and troubleshooting for Wanghuo real-time Linux system;
Consulting Services
We will provide professional advice and consulting services based on Wanghuo real-time Linux system;
Responsive Services
Response support service during project cycle, providing 5*8 remote service assistance to resolve software issues when using Wanghuo real-time Linux system
Implementation Services
Provide system deployment technical guidance, installation process configuration guidance, etc.;
Premium Service Support
Remote Technical Support Services
Provide 400 hotline, email and other methods for remote support services including usage guidance, Q&A, and troubleshooting for Wanghuo real-time Linux system;
Consulting Services
We will provide professional advice and consulting services based on Wanghuo real-time Linux system;
Responsive Services
Expert-level response service during project cycle based on Wanghuo real-time Linux system, providing 7*24 remote service to assist in resolving issues when using Wanghuo OS...
Training Services
Provide training plan services according to customer needs, including standard and customized training course content;
Implementation Services
Provide on-site implementation services and overall project planning based on Wanghuo real-time Linux system;
On-site Services
When customers have special requirements, we will provide senior engineer on-site support services based on Wanghuo real-time Linux system team;